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Online Reservation
Appointment scheduling is an everyday element of every optical practice, which, however, can consume a lot of time and energy. Clients increasingly expect online booking – without the need to call or wait for confirmation. The traditional booking method does not always keep up with their needs, and the phone overload can hinder efficient service in the practice. Thanks to the online booking feature in Glasson, the process of booking appointments becomes simpler, faster, and more convenient for everyone. This is a step towards greater efficiency and better service – it is worth taking.
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Benefits of online reservation for the practice
- Full control over the reservation schedule – you can set how far in advance clients can book appointments (e.g. max. 30 days in advance).
- Ability to set time intervals between appointments – e.g. every 15, 30 or 60 minutes, according to the practice’s needs.
- Better availability management – the system takes into account the actual working hours and the availability of the team.
- SMS verification – each person must confirm their account, which prevents fake bookings.
- Individual online reservation link – after activating the add-on, the practice receives its own, public address to share with clients (e.g. on the website, Facebook, or Google).
- Limit on the number of active reservations per client – e.g. max. 2 or 3 simultaneous appointments in the system, preventing blocking of appointments.
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Benefits of online reservation for the client
- Ability to book at any time – 24/7, from a phone or computer, without calling.
- Convenient choice of service and specialist – the client decides what they want to do and with whom.
- SMS confirmation of account and appointment – increases sense of security and reliability of the process.
- Quick access to booking – thanks to the public link, the client can book in a few clicks.
- No need to wait for a call – the booking takes place without a phone call, saving time.
- Ability to quickly check available times – the client immediately sees free hours and can choose the most convenient option.
Frequently asked questions
- Can I edit the availability schedule of employees myself?
- What if the client does not come to the appointment?
- Does online booking work outside of the practice’s working hours?
- Can I add a link to the reservation on my website or social media?
- Can I specify which services are available online?
- Is online booking in Glasson compliant with GDPR and safe for the personal data of clients?
Yes, in Glasson you can easily set the working days and hours of each employee, as well as breaks and exceptions.
The system automatically sends SMS and e-mail reminders, significantly reducing the number of absences. You can also set rules for canceling appointments.
Yes – clients can book appointments 24/7, even when the practice is closed.
Of course – each practice receives its own, public address for booking, which can be freely shared.
Yes – you have full control over which services and which employees are available for booking online.
Yes, the online booking system in Glasson is fully compliant with GDPR. The personal data of clients is stored and processed in accordance with the applicable regulations – with appropriate technical and organizational measures that protect them from unauthorized access, loss, or misuse. Clients also have the ability to view and edit or delete their data on request.
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