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Clients

Keep your client base in one place and let us help you provide top quality customer service. Personal details, files, sales and appointment history - access client information whenever you need it. And keep it all integrated with other features, such as sales, marketing tools and inventory.

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First step to good customer service

67%
67% of stores don't collect their client sales data
81%
81% of clients admit that their decisions are based on the level of customer service
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Build your client base

  • Illustration of a deck of cards symbolizing optical store clients as brand ambassadors; loyalty, sales history, prescriptions, and data in Glasson.

    Your brand ambassadors

    Your clients are your best ambassadors. Make sure they have good reasons to spread the word about your services. Take care of the relationships with your loyal clients. All you need is saved on their client record in Glasson - sales history, personal information, prescriptions and much more.

  • Illustration showing optical clients connected by shared data, with easy access and mutual links from a management center, providing all essential info for the optical store.

    Integrated tools

    Your client base works best if it's integrated with other tools you use on a daily basis. And that's what you get in Glasson - an all-round application to facilitate your daily work and help you take your customer service to the next level.

  • Illustration of a fingerprint symbolizing personalized client identification in an optical store, based on purchase history, exams, and preferences.

    Pay attention to detail

    All your clients are different and that's what makes them exceptional. With so much on your mind, you can't remember all the information they share. And sometimes it's the details that make you stand out. Now you can save it all in Glasson and access client info anytime you need.

Use your client base

  • llustration of a simple form for adding an optical client, creating a profile in Glasson; all client data is secure, protected, and accessible only to you.

    Simple form, great potential

    Complete a client profile in Glasson and use the information whenever you need it. All client data is secure, protected and available only to yourself.

  • Illustration of file attachment capability to client records in an optical store; store photos of purchased glasses in one place for future visits.

    Client files

    Save pictures of the glasses clients buy on their client record and use it the next time they come to make sure you find the right pair for their taste. And that's just one way to use client files in Glasson!

  • Ilustration of sending SMS messages to clients, fostering trust and constant contact; communication strengthens client loyalty and engagement.

    Build trust

    Satisfied clients are likely to come back to you and recommend your store to others. Plan out your communication to foster relations with them. There's no better way to keep them engaged and loyal.

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Regular free updates

Glasson is cloud-based and so you can always use the most up-to-date version available. The app will get updated automatically.

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